They also failed to re-run my dashcam power wire or my microphone for my cell phone instead just leaving them hanging from the windshield. I needed to disassemble the dashboard and reconnect the wires. So my Sirius didn't work and my remote controls only worked from 5 feet away from my car. On top of the warranty issue, when they reassembled the dashboard, they did not reconnect my Sirius antenna to my radio and plugged the key remote antenna into the wrong place. Then the service manager lied in his statement to the credit card company saying that my warranty does not cover diagnostic charges when it clearly states that it does. I disputed the charges above the $200 deductible with my credit card company. So I went to the cashier and paid so I could leave with my car. After going back and forth with both of them they basically told me I wasn't getting my car until I paid the bill. Then another person who I believe is Alex Vargas got up out of his seat to come and tell me that MaxCare doesn't cover diag fees anymore and I told him the same thing that I told James. My contract is clear as to what I'm supposed to pay. I have a contract that states they do and my contract is still valid. I went to get my car with my warranty paperwork in hand. She told me not to pay for the 2 hours because it is covered. The woman I spoke to said that if the repairs were covered I am only responsible for the $200 deductible and they pay the dealer all diagnostic charges plus the repairs. I called the warranty company and explained the situation. I argued that I shouldn't have to pay that since the repairs were covered under warranty. He told me that the additional charge was the 2 hours of diagnostic time. I questioned that since I'm just supposed to pay a $200 deductible. Mr Chalmers called me to tell me that my car was ready four days later and all three items had been fixed and were covered by my warranty. So while I disagreed with him I signed the paperwork he provided me and left my car there figuring this would be cleared up with the warranty company. Mr Chalmers told me that Max Care no longer pays diagnostic charges so that is why I need to pay for it BUT my warranty contract states "DIAGNOSTIC CHARGES: You may be asked to authorize disassembly and/or diagnostics at the time your Vehicle repair order is written". I questioned that charge due to the fact that the warranty states that diagnostic charges are covered IF the components that were diagnosed bad are covered under the warranty. At the time he told me that there would be a 2 hour labor charge for a diagnostic charge at $215/hr. All of these items are covered under my warranty. When I arrived for my appointment I told my service advisor, James Chalmers, the three issues I had. I have a MaxCare extended warranty for my 2015 Jeep Wrangler which is 8 year 75,000 and has a $200 deductible per visit. Will try to bleed every dollar out of you. Doesn't honor extended warranty contracts.
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